Certified Consumer Redressal Experts

Is Consumer Court
The Place For You?

If you have been cheated by a brand, a builder, or a service provider, the law is on your side. Explore these real-world victories and see how we can win for you.

Landmark Case Files

Restaurants

The Forced Service Charge

The Story:"A diner in Bangalore was forced to pay a 10% 'Service Charge' despite terrible service and cold food. The manager refused to waive it, claiming it was a 'legal requirement' of the establishment."

The Legal Weapon

CCPA Guidelines 2022: Service charge is 100% voluntary. Forcing payment is an 'Unfair Trade Practice'.

The Victory

The restaurant refunded the charge and paid ₹10,000 for mental harassment.

Online Shopping

The E-Commerce 'Brick'

The Story:"Ordered a ₹75,000 DSLR camera; received a box of detergent bars. The platform's 'No Return' policy blocked the user from claiming a refund."

The Legal Weapon

E-Commerce Rules 2020: Platforms are liable for 'Product Substitution' and must provide a full refund.

The Victory

Full refund processed within 48 hours of our legal notice.

Electronics

The 'Refurbished' Lie

The Story:"A 'Brand New' iPhone arrived with 82% battery health and scratches. The seller insisted it was new and refused to replace the unit."

The Legal Weapon

Section 2(47): Misrepresenting used/refurbished goods as new is a major violation.

The Victory

The unit was replaced with a sealed box device plus an extended warranty.

Airlines

The Stranded Traveler

The Story:"An airline cancelled a flight at midnight and offered only a 'Credit Voucher' valid for 6 months instead of a cash refund."

The Legal Weapon

DGCA Passenger Charter: Consumers are entitled to a full cash refund for airline-led cancellations.

The Victory

Full cash refund + ₹15,000 for overnight hotel expenses.

Digital Services

The Subscription Ghost

The Story:"An app continued to auto-debit ₹2,999 monthly for a year after the user had already cancelled the subscription through the settings."

The Legal Weapon

RBI E-Mandate Rules: Unauthorized debits without 24-hour pre-alerts must be reversed.

The Victory

All 12 months of charges refunded with 12% interest.

Property

The Real Estate Loop

The Story:"Builder demanded 100% payment but delayed flat possession by 4 years, leaving the buyer paying both Rent and EMI."

The Legal Weapon

RERA Section 18: Buyers are entitled to monthly interest for every month of delay.

The Victory

The builder was ordered to pay ₹45,000/month for the delay period.

Insurance

The Insurance 'Fine Print'

The Story:"A health claim for ₹4 Lakhs was rejected because the hospital was 'not in the network,' even though it was an emergency."

The Legal Weapon

Principle of Equity: Emergency claims cannot be rejected based on 'network' technicalities.

The Victory

Insurance company paid the full bill + ₹50,000 legal costs.

Logistics

The 'Lost' Courier

The Story:"A courier lost a wedding lehenga worth ₹1.5 Lakhs and offered only ₹500 as 'per-receipt liability'."

The Legal Weapon

Carriers Act: Liability limits are void if the loss is due to the carrier's negligence.

The Victory

Full value of the item recovered in District Commission.

Ed-Tech

The Education Hype

The Story:"A coding bootcamp promised a '100% Job Guarantee' but provided zero support after the student paid the ₹2 Lakh fee."

The Legal Weapon

Misleading Advertisement Guidelines 2022: Prohibits unverified outcome claims.

The Victory

Full tuition refund + ₹50,000 for time wasted.

Healthcare

Medical Oversight

The Story:"A diagnostic lab gave an incorrect cancer-positive report, leading to months of trauma before a re-test proved it was a lab error."

The Legal Weapon

Medical Negligence: Duty of care is absolute in diagnostics.

The Victory

₹10 Lakhs awarded in damages for physical and mental agony.

How Justice Works

01.

Legal Notice

We send a formal notice to the company giving them 15 days to settle. 65% of cases resolve here.

02.

E-Daakhil Filing

If they don't settle, we file your case on edaakhil.nic.in, the official govt portal.

03.

Court Resolution

Most cases are resolved in 3 to 6 months with the company paying the claim plus damages.

Emergency Helpline

Facing an issue right now at a shop or restaurant? Call the National Consumer Helpline immediately.

1915
Available 24/7
Toll-Free Support

Official Resources

National Consumer PortalE-Daakhil (Online Filing)
WhatsApp Support: 8800001915

STOP BEING A VICTIM.